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/Rebuild and Return (R&R) Form.pdf
For Phone Fax Web Inquiries 800 777 4780 215 912 3858 www cardone com Form RR101 Rev Date 3 14 08 Rev Level 16 Rebuild and Return R R Form INSTRUCTIONS 1 The Rebuild Return R R Form must be completed in full It is available to download at www cardone com 2 If multiple units are being sent one form must be completed for each R R unit PROCESSING INFORMATION Please choose 1 option for how you want your R R order processed I will accept a replacement unit if my original unit cannot be rebuilt NOTE I understand that if my original cannot be rebuilt and a core is available a core charge will be applied By choosing this option CARDONE part number pricing will apply If the unit does not have a CARDONE part number R R Pricing will apply as listed in the R R Price list I AM NOT willing to accept a replacement unit for my R R rebuild my original NOTE If your original is not rebuildable it will be sent back as a Cannot Rebuild A 5 00 handling fee will apply By choosing this option R R pricing will apply However if the CARDONE part number price is higher then the CARDONE part number price will be charged Please check this box if the unit is a CARDONE Warranty Invoice receipt or packing slip must be included APPLICATION INFORMATION Please be sure to supply ALL information below Product Year Make Model CARDONE Part if known Engine Size liters Circle Drive Option FWD RWD AWD 4X4 OE number VIN 17 characters Description of Problem if the unit is an electronic part please give a detailed description of the problem ____________________ __________________ __________________ ____________________ __________________ __________________ ____________________ __________________ __________________ SHIPPING INFORMATION Ship To Store Contact Name Street Address City State Zip Code Phone All units are shipped UPS Ground unless specified otherwise Please select a shipping method UPS Fed Ex Next Day 2 nd Day 3 rd Day Ground Customer Pick Up except CV s BILLING INFORMATION WD Name Account Date Shipped Purchase Order RGN Street Address City State Contact Name Phone Email Address For Phone Fax Web Inquiries 800 777 4780 215 912 3858 www cardone com Form RR101 Rev Date 3 14 08 Rev Level 16 Rebuild and Return Form SHIPPING INSTRUCTIONS Fill out the first page of this form completely not doing so could delay your request Put the completed form and unit in a box and ensure the unit is packed securely To ensure form legibility please place the form in a plastic bag or envelope to prevent fluid leaks from obscuring your information There are now two different shipping addresses for CARDONE product All Product Lines except CV Axles ship to All CV Axles ship to CARDONE Industries CDC Dock 10 CARDONE Industries R R Department R R Department Dock 10 Dock 27 5501 Whitaker Avenue 5810 East Harrison Avenue Philadelphia PA 19124 Harlingen Texas 78550 The complete address must be used when shipping R R s Make sure to signify R R Department and the correct Dock All Prop Shafts must still be sent to the Philadelphia address NOTE All shipping costs are the responsibility of the customer CARDONE cannot assume any responsibility for any packages labeled with an incorrect or partial address BILLING Billing will be through the warehouse not the jobber Credits will not be issued PRICING R R units carry the same discounts as product line units Price is determined once the unit is submitted and proper identification is made If a unit does not have a CARDONE part number or if a customer is not willing to accept a replacement unit R R pricing listed on the R R Price List will apply unless the CARDONE part number price is higher also applies to non catalog or obsolete numbers For units that cannot be rebuilt and are returned as Cannot Rebuild a 5 00 handling fee will apply Three or more of the same part numbered units receive batch pricing The first two units are billed at the CARDONE part number price the remaining units are billed at either the R R price or CARDONE part number price whichever is higher All R R units that are not pulled from finished goods inventory or are not in the current CARDONE program are custom remanufactured This higher price reflects time material and special handling to custom remanufacture the unit to CARDONE s quality specifications OTHER PROGRAM INFORMATION CARDONE Warranty policy applies for all R R units Average in house processing time 2 3 business days tracked from receipt of the product Electronic Modules Loaded Boosters Prop Shafts and ABS are 3 5 business days Determination on whether a unit can be rebuilt will only be made after the unit is received identified and inspected A legible R R Form with complete information is essential for proper identification CARDONE Industries will not assume responsibility for units sent to the wrong address neither will CARDONE assume responsibility for units sent with core returns R R units must be sent directly to the R R department via UPS or FEDEX CARDONE will not assume responsibility for peripheral devices sent with units mounting brackets external clamps proms accessory items etc These must be removed before sending to CARDONE All basic components necessary to rebuild unit must be sent in matched components pump and module are required specifically for ABS Rebuilds are done on a complete unit basis only no partial rebuilds
